Issue 01
Missed enquiries
Leads land across portals and inboxes faster than teams can respond — leaving enquiries unworked.
Operational friction
Fragmented workflows are quietly draining agency performance.
Enquiries arrive from everywhere, follow-ups live in scattered inboxes, and scheduling lives in spreadsheets. The result is operational drag, slow responses, and lost momentum across every viewing cycle.
Workflow tension
Every delay compounds into missed viewings, duplicated work, and a degraded client experience.
Response window
+2hrs slip
Issue 02
Slow response times
Manual routing creates lag between enquiry and first reply, reducing conversion rates.
Issue 03
Overloaded inboxes
Ops teams juggle enquiries, updates, and follow-ups in the same threads with little visibility.
Issue 04
Manual follow-ups
Chasing documents and confirmations becomes repetitive admin work that slows the team.
Issue 05
Scheduling chaos
Viewings are coordinated manually across calendars, creating conflicts and delays.
Issue 06
Lost leads
Without a consistent operational layer, qualified prospects slip through the cracks.
Insight: Fragmented handoffs turn every enquiry into a manual relay. The operational gap grows with every new listing and new portal.
System under strain
ORTIX SOLUTION
The operations layer for modern lettings teams.
Ortix connects every enquiry, follow-up, and booking into a single operational flow. The platform orchestrates responses, qualification, and scheduling in real-time - so teams stay aligned without inbox chaos.
Operations system map
Inbound
Qualification
Scheduling
Coordination
Follow-up
Visibility
Instant intelligent responses
Every enquiry receives a precise, on-brand reply within seconds, no matter the channel.
01
Automated qualification
Ortix captures intent, budget, availability, and urgency to prioritise the right leads.
02
Smart scheduling
Live diary checks prevent conflicts while coordinating viewings instantly.
03
Operational coordination
Agents, branches, and calendars stay aligned through a single operational layer.
04
Follow-up automation
Ortix nudges prospects, confirms attendance, and keeps pipelines warm without manual chasing.
Next-day reminder queued · 14 viewings confirmed
Dashboard visibility
Leaders track response SLAs, conversion trends, and viewing load in one live command view.
Response time
00:38
Qualified leads
+42%
Connected operational flow
Enquiry captured
→
Qualified automatically
→
Viewing coordinated
→
Follow-up & reporting
Ortix Assist
The intelligent widget that turns every enquiry into a qualified viewing.
Ortix Assist sits on your website and shared inboxes, responding in seconds, gathering critical details, and coordinating availability with your calendars. It keeps teams aligned while prospects get clear answers fast.
Website and inbox ready
Embed on your site and connect shared mailboxes to respond, qualify, and route leads automatically.
Calendar aware
Pulls live availability, proposes viewing slots, and confirms bookings without clashes.
Ortix Assist
Live enquiries · Updated moments ago
Online
Hi, I’m interested in the 2-bed on Camden Road. Is it still available this week?
Yes - it is available. Are you looking to move in within the next 30 days, and what budget range works for you?
Move-in is mid June. Budget is £2,100–£2,300. I can view after 5pm.
Great - I can offer Tue 5:30pm or Thu 6:15pm. Which works? I’ll reserve the slot and send confirmation.
Integrated with website chat, shared inboxes, and agency calendars to capture lead data, coordinate viewings, and keep workflows consistent.
Qualification built in
Collects move-in dates, budgets, household details, and preferred viewing times before humans step in.
Operational routing
Tags priority leads, routes to negotiators, and syncs notes into your existing workflows.
Always-on follow-up
Handles reminders, reschedules, and next steps so your team stays focused on closing.
Premium Operations Console
A cinematic control center for modern lettings operations.
Ortix consolidates enquiry management, viewing schedules, follow-up tracking, analytics, and workflow coordination into one unified operations dashboard. Teams gain reliable visibility without manual admin overhead.
Live lead pipeline
Viewing coordination
Follow-up tracking
Operations Overview
Live activity and workflow health
All systems stable
Lead pipeline
Last 24h
New enquiries
Qualified: 74%
Viewings schedule
Elm Street Loft
2:30 PM
Grove House
4:00 PM
Lumen Apartments
Tomorrow
Follow-ups
48 due
Automated reminders and SLA tracking
Calendar sync
12 conflicts
Resolved through workflow rules
Response time
42s
Average enquiry reply speed
How it works
Operational clarity from first enquiry to confirmed viewing.
Ortix aligns every handoff in the workflow - from inbound enquiry to confirmed appointment - with consistent, accountable coordination.
01
Start
Enquiry received
Every inbound message is captured across web, email, or portal channels with full traceability and zero leakage.
02
Qualify
Qualification and context
Requirements, availability, and budget are confirmed early, with smart routing where relevant to keep the pipeline precise.
03
Book
Viewing scheduled and managed
The optimal slot is coordinated, calendars stay conflict-free, and follow-ups maintain attendance and momentum.
Built for high-volume lettings workflows
Every step tracked in the Ortix dashboard
Future vision
The operational infrastructure modern lettings teams will scale on.
Ortix is built as operational infrastructure that standardises enquiry handling, routing, and scheduling across every channel. It delivers consistent coordination, visibility, and control without adding operational headcount.
Operational Readiness
liveInbox orchestration
Unified, always-on reply layer
Scheduling integrity
Conflict-aware viewing control
Infrastructure Signals
secureTrust architecture
Built with human override controls, clear audit trails, and escalation paths so teams can rely on automation with confidence.